Return’s Policy

 

What can be returned?

After you use a product, or when you receive an item you bought online, you may identify problems with it – in other words, it does not meet a consumer guarantee.

 

Depending on the type of problem (also known as a failure under the Australian Consumer Law), the store or seller may have to provide a ‘remedy’, such as:

 

  • a refund
  • repairs
  • a replacement
  • compensation.

 

The type of remedy you are entitled to depends on whether the problem is major or minor

 

You do not have a right to return a product if you:

  • changed your mind and no longer want the product
  • ordered the wrong product
  • found the product cheaper elsewhere
  • found a better product elsewhere
  • were aware of the relevant fault before buying the product (such as if the fault was written on the product’s tag, or for online purchases, indicated in any photos or descriptions of the item online)
  • damaged the product by misusing it – (such as if you dropped your mobile phone in water)
  • used the product for a long time and the problem is as a result of usual wear and tear.

 

WHEN do items need to be returned by?

When products do not work, do not do what they should, or are not what you asked for.

 

WHERE do items need to be returned to?

Please contact us via email for return address information.

 

HOW do customers return items?

Via Australia Post or or another delivery service of their choice.

 

SHIPPING for returns?

The customer is liable for to cover the initial cost of returning faulty products to the supplier.

 

Packing materials?

Products do not need to be in their original packaging to be returned.

However you will need to ensure the products are adequately protected for posting or collection.